Shipping Policy
Welcome to Furbabies Online's shipping policy. We pride ourselves on speedy and reliable delivery, ensuring that your pets get what they need when they need it.
- Shipping Destinations: We ship to all locations within Australia. For international shipping enquiries, please contact our support team.
- Shipping Costs: The shipping costs are calculated based on the shpping company you choose during the checkout option. Please note that certain remote areas may incur additional shipping fees. We'll notify you before processing the order if this is the case.
- Processing Time: All orders are processed within 24 hours of a business days. Orders are not shipped or delivered on weekends or holidays.
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Shipping Times:
- Standard Shipping: Typically delivered within 2+ business days.
- Express Shipping: Typically delivered within the next business day.
- Shipment Confirmation & Tracking: Once your order is shipped, you will receive a shipment confirmation email containing your tracking number(s).
- Customs, Duties, and Taxes: For international orders (if applicable), Furbabies Online is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility.
- Damages: If you receive your order damaged, please contact us immediately. Save all packaging materials and damaged goods before filing a claim.
- Returns Policy: For information about returning products, please see our Returns Policy.
- Contact Us: For any questions or concerns related to shipping, please contact us on 0435 437 868.
- Choosing a selection results in a full page refresh.